Terms & Conditions

1.1 Productized Services. Sytoso provides productized digital services including AI workflow automation, B2B SEO infrastructure, and AI search optimization (LLM SEO/GEO/AEO). The specific scope, deliverables, timelines, and pricing for each engagement are defined in the applicable Service Agreement, Proposal, or Order Confirmation issued by Sytoso.

1.2 Scope Limitations. Services are delivered as specified in the applicable Proposal. Any requests outside the defined scope constitute a new engagement and are subject to separate pricing and agreement.

1.3 Client Responsibilities. The Client agrees to provide timely access to required systems, accounts, credentials, and information necessary to perform the services. Delays in Client-provided access or approvals may extend timelines without penalty to Sytoso and may constitute a breach of the engagement terms.

1.4 Approval of Deliverables. Client agrees to review and provide feedback on deliverables within 5 business days of delivery. Failure to provide feedback within this window constitutes approval of the deliverable as submitted.

2.1 Fees. All fees are as specified in the applicable Proposal or Service Agreement. Sytoso's pricing is transparent and fixed — no hourly billing, no retroactive scope changes.

2.2 Setup Fees. Setup fees (where applicable) are due in full prior to commencement of work. Setup fees are non-refundable once work has commenced.

2.3 Monthly Retainer. Monthly retainer fees are billed in advance at the beginning of each billing period. Retainer payments are due within 5 business days of the invoice date.

2.4 Late Payment. Late payments accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower). Sytoso reserves the right to pause service delivery until overdue amounts are settled.

2.5 No Work Without Payment. Sytoso is not obligated to commence or continue work while any payment is outstanding.

3.1 No Refunds on Completed Work. Given the nature of productized service delivery — where significant work, expertise, proprietary methodology, and third-party tool usage are invested upfront — all fees for services delivered, initiated, or in progress are non-refundable.

3.2 No Refunds on Setup Fees. Setup fees compensate for the audit, strategy, blueprint, and build phases, which require substantial time and expertise at the commencement of every engagement. Setup fees are non-refundable under any circumstances once work has been initiated.

3.3 Retainer Fees. Monthly retainer fees paid for an active billing period are non-refundable. Clients may cancel future retainer cycles with written notice per Section 4.

3.4 Outcomes and Rankings. As clearly disclosed during the sales process, Sytoso does not guarantee specific search rankings, AI citations, or automation outcomes, as these involve third-party platforms (Google, OpenAI, Meta AI, etc.) outside Sytoso's direct control. The absence of a specific outcome does not entitle the Client to a refund. Sytoso guarantees its process, methodology (the WIRE Method), and defined deliverables — not specific third-party platform behaviors.

3.5 Chargebacks and Disputes. The Client agrees to contact Sytoso at hassan.closegem@gmail.com to attempt resolution of any billing concerns prior to initiating a chargeback or payment dispute. Initiating a chargeback without first providing Sytoso the opportunity to resolve the matter constitutes a breach of these Terms and may result in the Client being liable for Sytoso's reasonable costs in contesting the chargeback.

3.6 Satisfaction. Sytoso is committed to delivering professional, high-quality work. If you have concerns about the quality of deliverables, we ask that you communicate them promptly and in good faith. We will address legitimate concerns through revision, correction, or credit toward future services at Sytoso's discretion.

4.1 Minimum Commitment. Where specified in a Service Agreement, engagements have a minimum commitment period (typically 3 months for SEO and AI Search services, 6 months for Full Machine retainers). The Client agrees to fulfill the minimum commitment period and understands that early termination within this period does not entitle the Client to a refund of fees already paid or a waiver of remaining minimum period fees.

4.2 Cancellation After Minimum Period. After the minimum commitment period, retainer services may be cancelled by either party with 30 days' written notice to hassan.closegem@gmail.com.

4.3 Termination for Cause. Sytoso may terminate an engagement immediately for non-payment, repeated failure to meet Client obligations, or conduct that is abusive, fraudulent, or in violation of these Terms. In such cases, no refunds are issued for fees already paid.

4.4 Sytoso-Initiated Early Termination. If Sytoso determines it is unable to fulfill the agreed scope (outside of Client-caused delays), Sytoso will refund a pro-rated portion of prepaid retainer fees for unperformed future services.

5.1 Client-Owned Deliverables. Upon full payment of all fees, the Client receives full ownership of all custom deliverables created specifically for the Client under the engagement (including automations, articles, and optimized pages).

5.2 Sytoso-Owned Methodology. Sytoso retains full ownership of its proprietary methodology (the WIRE Method), frameworks, templates, prompt libraries, and internal tooling. Engagement deliverables built using these tools do not transfer ownership of the underlying tools or methods.

5.3 Third-Party Tools. Services may be delivered using third-party tools (n8n, Make, Zapier, Ahrefs, etc.). Client use of these tools post-engagement is subject to their respective terms and licensing.

Both parties agree to keep confidential any non-public business information, strategies, systems, or data shared in the course of an engagement. This obligation survives the termination of the agreement.

7.1 Sytoso warrants that services will be delivered with professional skill and care consistent with industry standards.

7.2 Sytoso does not warrant specific rankings, citation rates, traffic volumes, revenue outcomes, or automation performance, as these are dependent on third-party platforms, market conditions, and client industry factors outside Sytoso's control.

7.3 All other warranties, express or implied, are disclaimed to the fullest extent permitted by law.

8.1 In no event shall Sytoso's total liability to Client exceed the total fees paid by Client to Sytoso in the 3 months immediately preceding the claim.

8.2 Sytoso shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

These Terms are governed by the laws of the United States. Any disputes shall be resolved through good-faith negotiation, followed by binding arbitration if necessary, under the rules of the American Arbitration Association (AAA). The Client waives the right to participate in class action litigation against Sytoso.

These Terms, together with any applicable Service Agreement or Proposal, constitute the entire agreement between Sytoso and the Client. They supersede all prior discussions, representations, or agreements. No verbal commitments made during the sales process modify these Terms unless confirmed in writing.

Sytoso reserves the right to update these Terms. Continued engagement after notice of material changes constitutes acceptance. Clients will be notified of material changes via email.